Privacy Policy
Last updated: August 4, 2026
Information We Collect
Personal Information: When you contact us or use our services, we may collect personal information such as your name, email address, phone number, and address.
Mobile Number and Messaging Consent: If you give us your mobile number and agree to receive text messages, we collect that number along with a record of your consent, the date and time it was given, and the messages exchanged between us.
Usage Data: We may also collect information about how you interact with our website, including your IP address, browser type, and pages visited.
How We Use Your Information
To Provide Services: We use personal data to fulfill your requests for pest control services and to communicate with you about your project.
To Contact You by Text Message: If you have opted in, we use your mobile number to send appointment scheduling and confirmations, reminders, technician arrival notices, service follow-ups, and — where you have separately agreed — occasional service offers. See our Terms & Conditions for full messaging program details, message frequency, and opt-out instructions.
To Improve Our Services: Usage information helps us analyze trends and improve the functionality and performance of our website.
To Protect Our Rights: We may use information to investigate and prevent fraudulent or illegal activities.
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share data with trusted service providers who assist us in operating our website or providing services to you — for example, our messaging provider, scheduling software, and email host. These providers may only use the information to perform services on our behalf.
We may also disclose information when required by law, or in connection with the sale or transfer of our business.
Mobile Information and Text Messaging Consent
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent.
You may withdraw your consent to receive text messages at any time by replying STOP to any message from us, or by replying HELP for assistance. Full instructions are in our Terms & Conditions.
Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below.
You can opt out of text messages by replying STOP, and out of marketing emails by using the unsubscribe link in any email. We may still send you transactional messages about a service you have scheduled.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We keep personal information for as long as needed to provide services to you, meet our legal and tax obligations, resolve disputes, and enforce our agreements. Records of your text messaging opt-in and any opt-out request are retained for as long as required to honor your preference and to satisfy applicable messaging compliance requirements.
California Privacy Rights
California residents may have the right to know what personal information we collect, request a copy of it, request its deletion, and correct inaccurate information. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act, and we will not discriminate against you for exercising these rights. To make a request, contact us using the details below.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Policy Updates
We reserve the right to modify this policy, with changes becoming effective immediately upon posting on our website. The “last updated” date above reflects the most recent revision.
Contact Us
If you have any questions about this Privacy Policy, please contact us at (800) 301-6543 or hello@guardianpestandtermitedefense.com.